FAQs

Who operates Tynro?
Tynro is run by an individual seller based in Jamaica, NY, USA.

Where are your products shipped from?
All items are shipped directly from Jamaica, NY within 1–2 business days.

How long does delivery take?
Standard delivery in the US takes 8–11 business days after dispatch.

How do I contact customer support?
Please email support@tynro.store or call +1 (978) 615-9222. We respond within 12–24 business hours.

Can I return a product?
Returns are accepted within 14 days of delivery if the item is unused and in original condition. See our Refund Policy for full details.

Do you accept exchanges?
No, we do not offer exchanges. If your item is damaged, defective, or incorrect, please contact support@tynro.store for help.

Where can I read your policies?
Links to our Shipping, Returns & Refunds, and Privacy Policies are available in the footer of every page.

Do you have a physical store?
No, Tynro is an online only store.

How can I apply a discount code?
Discounts must be entered at checkout. They cannot be retroactively added to an order.

Thank you for choosing Tynro. For any questions or concerns, please contact our customer support team:

• Email: support@tynro.store

• Phone: +1 (978) 615-9222

• Address: 81-20 164th Pl, Jamaica, New York 11432, United States